Phot.AI

Privacy Policy

Last Updated: January 28, 2026

1. Introduction

Welcome to Phot.AI ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access our Services.

2. Information We Collect

We collect information in several ways:

Information You Provide Directly

  • Account information (name, email address, phone number)
  • Profile information (company name, job title, profile picture)
  • Payment information (processed securely through Stripe)
  • Communications (support requests, feedback, survey responses)
  • Content you upload (images, creative assets, listing data)

    • Information Collected Automatically

  • Device information (browser type, operating system, device identifiers)
  • Usage data (pages visited, features used, time spent)
  • Log data (IP address, access times, referring URLs)
  • Cookies and similar technologies (see Section 5)

    • Information from Third Parties

  • Ad platform data (when you connect Meta, Google, TikTok, etc.)
  • Marketplace data (when you connect Amazon, Walmart, Shopify, etc.)
  • Analytics providers and business partners

    • 3. How We Use Your Information

    We use your information to:

    Provide and Improve Our Services

  • Process your account registration and authentication
  • Enable core product functionality (angle testing, listing optimization)
  • Process transactions and send billing information
  • Provide customer support and respond to inquiries

    • Personalize Your Experience

  • Customize product features and recommendations
  • Remember your preferences and settings
  • Deliver relevant content and suggestions

    • Analytics and Research

  • Analyze usage patterns to improve our products
  • Conduct research and development
  • Measure the effectiveness of features

    • Communications

  • Send service-related announcements
  • Deliver marketing communications (with your consent)
  • Provide product updates and educational content

    • Security and Compliance

  • Protect against fraud and unauthorized access
  • Enforce our Terms of Service
  • Comply with legal obligations

    • 4. Data Sharing & Third Parties

    We do not sell your personal data. We may share information with:

    Service Providers

  • Cloud infrastructure (hosting, storage)
  • Payment processors (Stripe)
  • Analytics services
  • Customer support tools
  • Email delivery services

    • Connected Platforms

    When you connect third-party platforms (ad networks, marketplaces), we share necessary data to provide functionality. These integrations are governed by the respective platform's privacy policies.

    Legal Requirements

    We may disclose information when required by law, to protect our rights, or in response to valid legal requests.

    Business Transfers

    In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

    With Your Consent

    We may share information for other purposes with your explicit consent.

    5. Cookies & Tracking Technologies

    We use cookies and similar technologies to:

    Essential Cookies

    Required for basic site functionality, authentication, and security. You cannot opt out of these.

    Analytics Cookies

    Help us understand how visitors interact with our Services. We use tools like Google Analytics to gather anonymized usage data.

    Preference Cookies

    Remember your settings and preferences to personalize your experience.

    Marketing Cookies

    Used to deliver relevant advertisements and measure campaign effectiveness. You can opt out of these.

    Managing Cookies

    Most browsers allow you to control cookies through settings. Note that disabling certain cookies may affect functionality.

    6. Data Security

    We implement industry-standard security measures to protect your data:

  • Encryption in transit (TLS/SSL) and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication requirements
  • Secure data centers with physical security measures
  • Employee training on data protection practices

    • While we strive to protect your data, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

    7. Data Retention

    We retain your data for as long as:

  • Your account remains active
  • Necessary to provide our Services
  • Required for legitimate business purposes
  • Required by law or regulation

    • When you delete your account, we will delete or anonymize your data within 30 days, except where retention is required for legal or compliance purposes.

    You can request deletion of specific data at any time by contacting our support team.

    8. Your Rights

    Depending on your location, you may have the following rights:

    GDPR Rights (EU/EEA Residents)

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a portable format
  • Objection: Object to certain processing activities

    • CCPA Rights (California Residents)

  • Know: Request disclosure of data collected
  • Delete: Request deletion of personal information
  • Opt-out: Opt out of the sale of personal information (we do not sell data)
  • Non-discrimination: Equal service regardless of privacy choices

    • How to Exercise Your Rights

    Contact us at privacy@phot.ai or through your account settings. We will respond within the timeframe required by applicable law.

    9. Children's Privacy

    Our Services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

    If you believe we have inadvertently collected information from a child, please contact us at privacy@phot.ai.

    10. International Data Transfers

    Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

    When we transfer data internationally, we implement appropriate safeguards:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Compliance with applicable data transfer frameworks
  • Contractual protections with service providers

    • By using our Services, you consent to the transfer of your information to countries outside your residence.

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. When we make material changes:

  • We will post the updated policy on this page
  • Update the "Last Updated" date at the top
  • Notify you via email or in-product notification for significant changes

    • We encourage you to review this policy periodically to stay informed about how we protect your data.

    12. Contact Us

    If you have questions about this Privacy Policy or our data practices, contact us at:

    **Email:** privacy@phot.ai

    Mailing Address:

    Phot.AI, Inc.

    123 Innovation Way

    San Francisco, CA 94102

    United States

    Data Protection Officer:

    For GDPR-related inquiries, contact our DPO at support@phot.ai

    We aim to respond to all inquiries within 30 days.